Frequently Asked Questions

Digital Products

Here you will find answers to common questions about purchasing, downloading, and using our digital patterns. Learn how to access your files, what to do if you face any issues, and our refund policy for digital items.

WHAT IS A DIGITAL PRODUCT?
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HOW WILL I RECEIVE MY PURCHASE?

After completing your payment, you will receive an email with a download link to your purchased pattern. You can also access your downloads from your account's “Orders” section on the website.

CAN I GET A REFUND ON DIGITAL PRODUCTS?
Due to the nature of digital products, refunds are not accepted because the files can be downloaded and used immediately. Please read product descriptions carefully before purchasing.
WHAT IF I HAVE TROUBLE DOWNLOADING MY PATTERN?
f you have any issues with downloading or opening your pattern file, please contact us at [email protected]. We are happy to assist you!

Amigurumi Patterns

Find information about our crochet patterns, including what they are, who they are suitable for, and guidelines for selling finished toys made from these patterns.
WHAT IS AN AMIGURUMI PATTERN?
An amigurumi pattern is a detailed crochet design guide that helps you create handmade toys step-by-step. It contains all the instructions you need to make your own adorable crochet toys.
CAN I USE THE PATTERN FOR COMMERCIAL PURPOSES?
The patterns are for personal use only. Please do not reproduce or sell the patterns without permission.
CAN I SELL THE TOYS I MAKE USING THESE PATTERNS?
Yes! You are allowed to sell the toys you create using our patterns. Please tag us @lamagurumi when you share your creations on social media — we would love to see and support your work!